TOKYO, JAPAN - NTT Communications Corporation (NTT Com) announced today that the company and its global telecommunications-carrier partners agreed on a range of measures to further enhance Arcstar™ Global Network Services during the Arcstar Carrier Forum 2013 in Japan on February 26 and 27. The Arcstar Carrier Forum is an international conference organized by NTT Com to discuss strategies for strengthening Arcstar-branded managed network services for multinational corporations.
This year, 20 partner carriers agreed on numerous best practices aimed at improving service availability, lowering outages per line, improving time to repair, strictly adhering to service-delivery deadlines and providing customers with real-time information and detailed disclosure of failures and related follow-up.
In discussions concerning this year’s major topic, "Transparency for Transformation," the participants considered how to improve service quality in terms of design, delivery, operation and maintenance, with a special emphasis on customer satisfaction. Carriers shared their methods for monitoring and restoring services, including what and how frequently they communicate with a customer in the event of a malfunction. They also agreed on the critical importance of maintaining network quality while advancing network technologies, such as OpenFlow network virtualization, in the era of cloud computing.
In celebration of this tenth gathering of the Arcstar Carrier Forum since 2000, NTT Com presented awards to carriers for the most outstanding quality-enhancement practices and achievements.
NTT Com Partner Carriers that Attended the Arcstar Carrier Forum 2013
Australia: SingTel Optus Pty Limited China: China Telecommunications Corporation France: Orange Business ServicesHong Kong: Hutchison Global Communications Limited India: Bharti Airtel Limited India: Tata Communications LimitedIndonesia: PT Indosat TbkKorea: KT Corporation Malaysia: Telekom Malaysia BerhadPhilippines: Philippine Long Distance Telephone CompanySingapore: Singapore Telecommunications Limited Singapore: StarHub Ltd South Africa: Internet Solutions Taiwan: Chunghwa Telecom Co., Ltd.Thailand: CAT Telecom Public Company LimitedUK: Interoute Communications Limited USA: Level 3 Communications, LLC USA: Verizon Communications Inc.USA: Virtela Technology Services IncorporatedVietnam: Vietnam Posts and Telecommunications Group
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company's worldwide countries, and over 140 secure data centers. NTT Communications' solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
Helena Reid / Sian Edwards
Brands2Life for NTT Europe
+44 (0)207 592 1200
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