Application Management

NTT Europe's application management services offer its clients a lower cost and higher quality alternative to the in-house administration of their IT infrastructure.

Through its suite of application management services, NTT Europe undertakes 100% of the activities that are normally handled by an in-house systems team, these include:

1. Change Management: Day to day tasks associated with the natural usage of the platform

2. Monitoring 24x7: Advanced monitoring of the application and the associated transaction to ensure that the application remains available and responsive

3. Incident Resolution 24x7: Handling of failures in the functioning of applications and the restoration of service. Note: Incident resolution takes place in the case of any failure with the platform – hardware, communications, and the correct functioning of the application

4. Problem Management: Analysis of repeated incidents and the identification and elimination of root causes

5. Preventative & Corrective Maintenance: Periodic reviews and tasks including patch application, middleware and OS tuning, and backup/disk space reviews that ensure the continued functioning of the infrastructure.

6. Infrastructure Evolution: Ongoing adjustment to the infrastructure and application underlying the platform such that the platform continues to meet the customer's evolving needs and takes advantage of available advances/changes in technologies.