NTT Europe’s managed hosting services provide the foundations for the reliability, availability, security and scalability of your online presence and business critical applications.
Effective service delivery is at the core of the managed hosting offering, built around ITIL®, ISO20000, PRINCE II, and best practice guidelines. The ISO27001 certification for information security management also means that NTT Europe is externally audited every six months for added re-assurance.
NTT Europe’s managed hosting services are fully integrated into an asset tracking, monitoring and management system, which also acts as a single viewing point for customers to monitor and control their managed solutions via the Customer Portal.
Service Level Agreements (SLAs) that govern the overall managed hosting solution are provided, ensuring a guarantee of reliability far greater than can be provided through a combination of component SLAs. The Customer Support Centre (CSC) delivers 24x7x365 assistance for customers, in several different languages, ensuring that incidents and service requests are managed promptly. The CSC provides clients with an immediate communication channel and a single point of contact for all support issues, including assistance with problems at the application layer.
NTT provides Data Centre Services from over 30 major cities across the globe including 9 data centres in Europe; all of which are connected to NTT Communications’ Global Tier 1 Network.
NTT Europe designs bespoke managed hosting solutions with your business needs in mind, ranging from: