Voice and UC Detail

Voice is only one part of enhancing communication and businesses are now starting to look at ways in which different aspects of every day processes can be integrated with voice technology to enable them to be more flexible and cost effective, with a by-product of this being used to gain a strategic advantage over their competitors.

NTT Europe’s Voice and Unified Communications (UC) Service is designed to achieve just this, our foundation is first and foremost about understanding our customers business, their processes and requirements. Through consultation, NTTE will design a solution to be truly integrated, scalable, easy to deploy, manage and support. With the 24x7x365 IT Managed Service helpdesk supporting the solution, Customers will have a partner that can truly supply Voice and UC services throughout Europe.

In today’s working environment, irrespective of the type of business, employees are constantly faced with multiple forms of technologies from their phone system, mobile phones, e-mail, fax, and desktop applications, most of which are detached from one another. NTTE’s approach is to understand just how the workforce have to fulfil their role, whether it be a home worker, mobile worker, receptionist, Customer Services representative or a regional manager in charge of a dispersed workforce, our UC portfolio offers a wide range of functionality aimed at unifying many of these different types of communication used by businesses today.

By designing a Unified Communications system that will give these employees the tools for making communication the least challenging part of their role, our customers can be assured that NTT Europe are dedicated to helping them achieve their short, medium and long term communications strategy.

NTT Europe’s Voice and UC service is aimed towards the Small to Medium and Small Enterprise businesses and offer two distinct voice services:

• Managed IP Telephony (M-IPT)
  The Managed IP Telephony service offers a Voice and UC solution to the Small to Medium business market with employees typically ranging from 5 to 300 with an option for multi site integration.
• Dedicated Hosted VoIP Service (D-HVS)
  The Dedicated Hosted Voice Service offers a Voice and UC solution to the Small Enterprise businesses with employees typically ranging from 250 to 2000. This service offers a highly bespoke solution with a wide choice of supported features and functionality that can be integrated into a fully managed hosted platform.
  
  Both the Managed IP Telephony and Dedicated Hosted Voice Services utilise the following communication technologies:

Voice Infrastructure

IP Telephony

Voicemail and Unified Messaging

Rich Media Conferencing

Mobile Workforce

Auto Attendant

Customer Contact

Call Recording

This service can be provided from all NTT Europe Branches.