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Shadow IT - Cloud Usage a Growing Challenge for CIOs

New survey reveals that managing an increasing cloud adoption should be the next priority

The survey took place during March 2016, and was carried out by independent consultancy Vanson Bourne who polled 500 decision makers, of companies with more than 1,000 employees from the UK, France, Germany and Spain.  The research was split 50/50 between IT and business lines to monitor the differing view on shadow IT. All businesses were in the private sector and had over 1,000 employees  with respondents from sectors including financial services, retail, manufacturing, professional services, IT, and energy.

“Clearly the hottest issue today isn’t how to drive cloud adoption, but rather how to manage it. Both IT and business functions have realized the benefits of using cloud systems and applications but most IT departments haven’t figured out a good way to manage the situation,” states Len Padilla, Vice President Product Strategy at NTT Communications in Europe.

“This challenge is one of the main reasons that we have developed our Cloud Management Platform; to make it possible for IT departments to allow safe and sane adoption of cloud systems and applications by their users.”


10 Key Survey Findings:

1.      Over seven in ten (77%) decision maker respondents have used a third party cloud application without the approval or knowledge of their IT departments.

2.      More than six in ten (63%) business respondents are aware of half or more departments within their organisation using cloud applications without IT consent.

3.      Eight out of ten (83%) believe that Shadow IT will increase over the next two years in organisations where it is happening already — (Business view 87% - IT view 80%).

4.      Over half (56%) of the respondents do not know which country all of their cloud based data is stored in.

5.      Users are aware they are breaking IT guidelines with 73% of all respondents agreeing that their shadow IT cloud usage would be against company legislation.

6.      The main drivers for shadow IT are increased efficiency 60%, increased productivity 62% and 58% believing it to free up IT department’s time — (Business respondents).

7.      Over eight out of ten (83%) use popular free, unregulated cloud storage applications such as Google Drive Dropbox and Apple iCloud, for sharing company information.

8.      Seven out of ten (70%) believe that the usage of free cloud storage will increase over the next two years, implying that shadow IT usage is here to stay.

9.      Eight in ten (80%) respondents believe that their data stored in the cloud is critical to the running of their organisation.

10.   Nearly eight in ten (77%) believe that withdrawal of shadow IT cloud services would limit their department’s functionality.





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Here is summary of the report findings.


Shadow IT report review

NTT Communications Solution to Cloud Management

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The Cloud Management Platform discovers resources, performance metrics, events, and spend, and presents them in a uniform way via a customised dashboard. Based on an open framework, CMP was designed from the onset based on APIs.

This makes it easier to gather information from a variety of third party cloud vendors such as Amazon Web Services, Microsoft Azure and NTT Communication's own Enterprise Cloud, as well as having a connector for vSphere for those with private cloud implementations.

“Cloud Management Platform is what we have been waiting for. The fact that CMP works with all the popular public cloud providers makes it a very useful management tool for us. Since using CMP we have seen improved control over spending by visualizing previously less visible cloud costs.” said Francesco Casi, VP for Cloud and Professional Services, Xura.      

Read more on the benefits of CMP

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