Methodology - How We Operate
Quality speaks for itself, and we recognize that a successful project depends upon a quality approach underpinned by robust processes.
NTT Communications undertakes engagements for its clients that can vary greatly in scope and complexity, from deploying discrete cloud platforms to global outsourcing. This requires a methodology that is efficient, high quality and scalable.
Transformation as a Journey
NTT Communications operates with a variety of clients with differing levels of maturity and agility for adopting new services. For any enterprise it will be unlikely that a single architecture will serve every business unit or consumer of ICT. NTT Com has responded to this challenge by building a professional services team that has the skills and experience to navigate a customer through the different stages of transition and transformation. We describe this as a journey. At its highest level these can be divided into various phases as illustrated below:
Project Management: Our PMO underpins the architectural team as a governance layer to ensure scope, risk, budget and milestones are managed appropriately. We maintain a team of in-house Project Managers qualified in Prince 2 and PMI to ensure we follow industry recognized best practices. Larger engagements are managed as programs of work with a hierarchy of resources lead by a MSP qualified Program Manager.
Analyze: Before undertaking any transformational project, customers often benefit from NTT Com's assessment services. These encompass a wide range of activities from our consultants assisting in defining your cloud strategy to low level detail, such as auditing of your technical estate. Having a good strategy and accurate data is critical to delivering the required business outcomes with minimal risk.
Design and Plan: NTT Com architects are experts at designing technical solutions, we start with a high level design that confirms the architectural principles of the solution. After agreement with the customer we will then translate this into a detailed design. To ensure this solution fulfils operational requirements, it is accompanied by a service design that sets out incident, change and release management processes. Alongside the Technical and Service designs, NTT Com Project Managers will provide a detailed Project plan that forms the basis of the implementation and governance processes.
Implement: NTT Com have extensive capabilities to procure, deploy and integrate the solutions we design. Customers are kept engaged and informed throughout this phase by the Project Managers and Architects who act as a single point of contact.
Service Transition: Service transition activities typically include testing, migration planning, migration execution, go-live and decommissioning. NTT Com are experienced in this area and can substantially reduce risk and cost by providing templated test and migration plans that have been proven to work time and again on previous customer engagements.
Optimize: We appreciate that customers are always evolving and this drives the need for ongoing advice and guidance. We work proactively with our customers to identify ways to improve the performance, functionality and security of their solution. This can either be as a result of day-to-day interaction or, for customers that require it, by the deployment of ongoing architecture and PMO resources that act as an extension of the customers own in-house teams.