Customer Support
Our world-class ICT services and solutions are backed by the highest quality customer support. For many services this means you get direct access to expert technical assistance capable of assisting you at the first contact, which significantly reduces resolution times for all issues. Our web-based customer portal offers 24x7 access to help, with FAQs, maintenance and outage information, online downloads and service assistance. The customer portal also provides information on terms and conditions and service level agreements.
Are you a current customer? Our global portal gives you access to wide range of services, such as account management tools, service desk, infrastructure monitors and documentation.
Via the admin panel, portal administrators are able to define permissions so that only the appropriate users gain access to managing business critical systems and services.